Frequently Asked Questions
Common questions about products, ordering, delivery and verification. Can't find what you're looking for? Contact us
Orders & Delivery
How do I place an order?+
Add products to your cart and continue to checkout. You can pay by card or send an order request via WhatsApp.
How long does delivery take?+
All orders within Türkiye ship free and are delivered within 2 days. See Delivery & Returns for details.
Can I track my order?+
Tracking details are shared with you once your order ships.
Products & Quality
Are your products tested?+
Yes. Independent lab (Janoshik Analytical) results are published on the Lab Results page and link to the lab's own verification portal. For products without a published result, you can request the certificate with your lot number.
How do I know my product is authentic?+
Scan the QR code on the box. Our verification server shows whether the product is registered and active.
How should I store peptides?+
Keep lyophilized peptides cool, dry and protected from light until reconstitution. Refrigerate reconstituted solutions. Always follow the conditions on the vial label.
Are these products for human use?+
No. All products are strictly for in-vitro research and laboratory use only; not for human or animal consumption, therapeutic or diagnostic use.
Payments & Refunds
Which payment methods do you accept?+
Credit and debit cards via our secure payment page. You can also send your order via WhatsApp.
What is your refund policy?+
Returns and cancellations follow Turkish Consumer Protection Law No. 6502. If you receive a damaged or incorrect item, contact us with photos after delivery. See the Delivery & Returns page for details.